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Customer Service Archives - Technicote

Technicote, Inc. Hires Doug Henry as Director of Materials Management

By | Press Releases

PRESS RELEASE

Technicote, Inc. hires Doug Henry as Director of Materials Management

Doug has 20 years’ experience in Purchasing, Inventory, and Warehouse Management with a variety of companies including Monarch Marking Systems, NCR, and most recently AK Steel.

As a member of the Leadership Team, Doug will be responsible for all Raw Material contracting, procurement, and scheduling. In addition he will manage our Vendor Performance Measurement program, assist in the implementation of our ERP system, and work across all functions to make the best balanced decisions for the Company, Business, and Customer.

Doug is a 1992 graduate of Wilmington College and holds Bachelor of Arts degrees in Marketing and Psychology.

Technicote E-News – Volume 3, Issue 4

By | E-News

Technicote Appoints Doug O’Connell to President


Mr. George Corbett, Chairman of Technicote announced today that Mr. Doug O’Connell has been appointed President, succeeding Tony Vinciguerra. Mr. Vinciguerra retired in January of this year. Doug was also elected to the Board of Directors of Technicote.

Mr. Corbett added “Doug has done a solid job improving Technicote’s position in the marketplace and growing the business. Under his leadership we’ve implemented enhanced service programs, initiated lean manufacturing methods to improve operational efficiencies, developed several new cost effective products, and added new talent to help lead our business. We look forward to Doug’s continued leadership to position Technicote for long term growth as a best in class supplier of pressure sensitive roll label materials.”

Mr. O’Connell said, “Technicote is an outstanding organization with tremendous potential. Our commitment to achieve our long term growth objectives is evidenced by our excellent people, the significant investments we’ve made, and our strong customer base. I look forward to working with George and the Board to reach our strategic goals for our customers, our employees, and our shareholders.”

Mr. O’Connell joined Technicote as General Manager in 2007, and was promoted to Vice President, General Manager in 2010. Prior to joining Technicote, Doug served as General Manager of Tredegar’s Performance Films Business Unit and previously held various leadership positions at Tredegar and Exxon Chemical. Doug earned an MBA from American International College and a BS in Chemical Engineering from the University of Massachusetts.

Technicote Unveils New Digital Product Portfolio


Technicote has expanded our portfolio of digital label products, which are 3-Star Certified to run on HP Indigo presses.

Digital printing technology is revolutionizing the rapidly growing label printing industry. Lower production costs, reduced set-up times, high resolution printing, short to medium run label order flexibility and less impact on the environment are just a few reasons converters are embracing this new technology. Technicote is keeping pace with this demand in the marketplace, growing its qualified digital paper and film substrates for applications such as Wine & Spirits, Specialty Foods,

Nutraceuticals, Health & Beauty, Medical, and Durable Goods.

Technicote has a unique offering in our “Dry Edge” adhesive coating process. It is currently available with most of our digital label products used with HP Indigo digital presses. This 1/8″ adhesive “Dry Edge” on each side of the roll label will significantly reduce the potential for adhesive build up on press. This is an added value option, at no additional cost!

To learn more about Technicote’s new Digital Label Products or request pricing or samples, please contact your Technicote Sales Representative directly or our Customer Service Team at 800-358-4448.

Technicote Launches 2.6 mil Pearl White Polypropylene


In response to customers’ concerns about rising raw material costs, Technicote has developed a “Value Grade” line of polypropylene products to satisfy a variety of prime label applications at an economical price. Although our 2 mil Clear and 2.3 mil White Value Plus BOPP films have been well received by converters throughout the industry, the request for a 2.6 mil Value Grade cavitated film has also been in demand. After several months of R & D, Technicote is pleased to announce the commercial launch of Pearl White Polypropylene.

2.6 mil Pearl White BOPP features a pearlescent finish, outstanding opacity and excellent stiffness properties for label dispensing. Like our Value Grade films, this product is corona treated for excellent ink adhesion and is recommended with permanent adhesives only. 2.6 mil Pearl White BOPP may be printed using standard methods. Thermal transfer printing is NOT recommended. The new film is recommended for a variety of prime label applications in markets such as Health & Beauty, Personal Care and Household Products, among others.

To learn more about Technicote’s new 2.6 mil Pearl White Polypropylene, or request pricing or samples, please contact your Technicote Sales Representative directly or contact our Customer Service Team at 800-358-4448.

Continued Improvements in Customer Service!


Earlier this year, customers were delighted when improvements were made to enhance the service level of our Customer Service department. Technicote implemented a dedicated Customer Service phone line at its corporate headquarters in Miamisburg, OH as well as established a new, West Coast Customer Service Team in Corona, CA. These achievements created more efficient order processing, quicker response time to customer inquiries, and extended service hours to our West Coast customers of 8:00 a.m. to 5:00 p.m. PST.

In addition to the above departmental enhancements, Technicote is pleased to announce improved customer call routing for faster service. Beginning this month, incoming calls to Technicote’s Customer Service Team at 800-358-4448 will be routed directly to the caller’s primary Customer Service Representative. If the primary representative is not available, callers will have the option of holding for their primary representative or be routed to Technicote’s receptionist for further assistance.

Technicote’s goal is to provide its customers with the best service available. As a reminder, please contact our Customer Service Team directly for assistance related to order processing by calling
800-358-4448, or call 800-358-4446 to speak with someone in another Technicote department.

Save $$$ by shopping Technicote Surplus Products


Help us clean out our warehouse, and be rewarded with attractive pricing below market value! Technicote’s list of surplus inventory is a great place to find incredible deals on first-run, high quality label products. All Surplus items are covered under Technicote’s standard warranty for quality and workmanship. Our list of Surplus inventory is always changing, so please check our website often for available products. We currently have Surplus slit rolls located in our Corona, CA, Miamisburg, OH, Terre Haute, IN, Burlington, NJ, Cuyahoga Falls, OH and Atlanta, GA warehouses. All Surplus items are first-come, first serve. Check it out before it’s too late! List »

Technicote E-News – Volume 3, Issue 3

By | E-News

Technicote Announces New Changes to Improve Customer Service


Technicote’s Customer Service Team is pleased to announce upcoming department changes to better assist you. Beginning February 1, 2011, Technicote will be incorporating a dedicated Customer Service phone line to accommodate all incoming callers requesting to speak directly to a Customer Service representative. The new, dedicated line will operate under the same, toll-free phone number Technicote has maintained for many years: (800)-358-4448. Hours of operation for Customer Service based out of our Corporate offices in Miamisburg, OH will continue to be 8:00 a.m. – 6:00 p.m. EST. All calls placed after 6:00 p.m. EST will be automatically forwarded to our Customer Service Team based in Corona, CA. This change will provide extended service hours to our West Coast customers of 8:00 a.m. to 5:00 p.m. PST.

A new toll-free line has been established to service customers requesting to speak with department personnel outside the realm of Customer Service. These departments include Technical Service, Pricing, Accounts Receivable and Quality Assurance, among others. Please call 800-358-4446 to speak directly to our receptionist who will transfer you to the department or person to whom you wish to reach.

Dr. Joseph D. Roth Joins Technicote


Technicote is pleased to welcome Dr. Joseph D. Roth as Director of Technical and Quality. Dr. Roth comes to Technicote after 20 years in various R&D assignments at NCR. While at NCR, he was awarded 42 US patents, with additional patents pending. Much of his work was in the label area, where he lead the development of LinerLock(TM), RevealPrint(TM), Adjust-A-Peel(TM, PurePerf(TM) and SureReturn(TM), all part of NCR’s patented FuseForm(TM) technology.
“We’re excited about the strong development background that Joe brings to Technicote” said Doug O’Connell, Technicote’s Vice President and General Manager. “Joe’s ability to invent new solutions is a good complement to the rich technical background here at Technicote.”

Dr. Roth will be responsible for leading product development, and quality in addition to identifying new technology. He earned his BS in Chemistry at Univ. of WI, and his PhD in Analytical Chemistry from Purdue. Roth, his wife and 2 children reside in Springboro, Ohio.

Technicote Launches 2.3 mil Polar White Polypropylene


Technicote is pleased to announce the addition of Polar White Polypropylene to our existing line of premium top-coated polypropylene film products. Due to ongoing supply issues, Technicote has spent considerable time and effort developing better solutions. The recent introduction of our “Value Plus” white polypropylene film is an excellent lower cost solution for many applications where a corona treated film is acceptable for ink receptivity. However, a topcoated film is still the preferred choice by many converters. To meet this market need, Technicote (working in conjunction with a major domestic manufacturer of BOPP) developed 2.3 mil Polar White Polypropylene. This product is a gloss white, topcoated film with properties and characteristics that closely resemble our longstanding premium grade, 2.3 mil Majestic White.

2.3 mil Polar White BOPP is available TRIM FREE in a 5,000’ roll length out of our Terre Haute, IN manufacturing plant with our TS523 adhesive and 40# SCK liner (Item#572133) with two day service. At our West Coast manufacturing facility in Corona, CA, Polar White Polypropylene is available TRIM FREE with our AT333 adhesive and a 40# SCK release liner (Item#572135). Alternative adhesive and liner constructions are also available as a custom coat item with a five day lead time.

Sheet or roll samples of Technicote’s new Polar White Polypropylene are available by contacting your sales representative, or by calling our Customer Service Department direct at 800-358-4448.

Technicote Promotes Ralph Adkins to Director of Sales and Marketing


Technicote has announced the promotion of Ralph Adkins to Director of Sales and Marketing.

Mr. Adkins joined Technicote in 2009 as National Sales Manager of the Company’s roll label segment. In his new role, Ralph will be responsible for all Technicote sales divisions including Technicote roll label products, Sil Tech release liner, and Westfield sheeted products. Ralph will also manage Technicote’s Marketing and Customer Service departments.

Prior to Technicote, Ralph achieved over 10 years of sales and sales management experience in label, film and paper industries in a multitude of roles including sales representative, regional sales manager, national account manager and most recently national sales manager for Avery Dennison’s Graphics Division. Prior to Avery Dennison, Adkins worked with International Paper. He has a B.S. in Business Administration from Miami University. Ralph, his wife and daughter reside in West Chester, Ohio.

Save $$$ by shopping Technicote Surplus Products


Help us clean out our warehouse, and be rewarded with attractive pricing below market value! Technicote’s list of surplus inventory is a great place to find incredible deals on first-run, high quality label products. All Surplus items are covered under Technicote’s standard warranty for quality and workmanship. Our list of Surplus inventory is always changing, so please check our website often for available products. We currently have Surplus slit rolls located in our Corona, CA, Miamisburg, OH, Terre Haute, IN, Burlington, NJ, Cuyahoga Falls, OH and Atlanta, GA warehouses. All Surplus items are first-come, first serve. Check it out before it’s too late! List »

Technicote E-News – Volume 3, Issue 2

By | E-News

Labelexpo Americas 2010 Show Recap


Technicote booth # 1547 enjoyed a steady flow of traffic during LabelExpo Americas 2010, where we featured our new IRC Film Base, Membership Card and several new low cost polypropylene film label products. Buyers were excited about the sales opportunity these new products will create in their local markets. International buyer traffic was extremely strong this year with great interest from our Mexico and Central American business partners to source more business through U.S. roll label suppliers. Looking forward to the 2012 show in Chicago!

Technicote Celebrates National Customer Service Week


Under the leadership of Customer Service Manager, Debbie Stillings, Technicote participated in National Customer Service Week, a five day event celebrated annually during the first full week of October. The International Customer Service Organization (ICSA) launched National Customer Service Week in 1984 as a means of recognizing the value that service professionals provide to their companies.

Each day was filled with enjoyable activities, delicious food and beverages, exciting games, prizes and lots of fun from the entire company.

Technicote’s spectacular Customer Service Team represents over 29 years of combined experience in the Pressure Sensitive Adhesive Roll Label industry. “Technicote understands the needs of its customers and recognizes the importance of tight deadlines, custom slit width requirements, competitive pricing, and in-house lab testing for material identifications,” says Customer Service Manager, Debbie Stillings. “We are able to satisfy a growing number of demands set forth in the PSA industry today, and are very happy to serve our customers. One thing that we all enjoy about the job,” adds Ms. Stillings, “is the fact that we have great customers and each day is a different challenge.”

Dirk DeSanzo Scholarship Fund Continues to Benefit Children of Technicote Employees


Technicote’s late founder and first president, Dirk Desanzo was a man who valued lifelong learning, in both himself and his employees. Throughout his life, he encouraged people to learn, to grow personally and use the knowledge and hard work that they invested to build a great company which is the legacy that all Technicote employees share with Dirk.

In August, 2006, a scholarship fund was established in Dirk’s name to benefit the children of Technicote employees. Since this time, Technicote has named four awardees of the Dirk Desanzo Scholarship Fund, with the most recent award presented in July, 2010.

The Dirk J. Desanzo Scholarship Fund provides for a generous annual tuition award payable upon freshman enrollment in college and will repeat for three successive years if the recipient achieves a mandated level of performance as verified by the college they attend.

The fund has been established with the AKRON COMMUNITY FOUNDATION (ACF) as the administrator. The ACF is responsible for investing, evaluating and selecting successful applicants as well as monitoring and administering the scholarships.

Technicote 2010 Customer Service Holiday Hours


In observance of seasonal holidays, Technicote will be following the below Customer Service schedule:

  • Thursday, November 25th – Closed
  • Friday, November 26th – Closed
  • Friday, December 24th – Closed
  • Friday, December 31st – Closed

Save $$$ by shopping Technicote Surplus Products


Help us clean out our warehouse, and be rewarded with attractive pricing below market value! Technicote’s list of surplus inventory is a great place to find incredible deals on first-run, high quality label products. All Surplus items are covered under Technicote’s standard warranty for quality and workmanship. Our list of Surplus inventory is always changing, so please check our website often for available products. We currently have Surplus slit rolls located in our Corona, CA, Miamisburg, OH, Terre Haute, IN, Burlington, NJ, Cuyahoga Falls, OH and Atlanta, GA warehouses. All Surplus items are first-come, first serve. Check it out before it’s too late! List »

Technicote E-News – Volume 3, Issue 1

By | E-News

Technicote Welcomes New Customer Service Manager


It is with great pleasure we announce the appointment of Debbie Stillings as Customer Service Manager. Debbie brings to Technicote a combined total of 25 years experience in Customer Service and Management related roles. Debbie’s passion is to improve the overall customer experience and help the group have fun. Stillings was most recently employed by Lion Apparel in Dayton, Ohio. Throughout her career, Debbie has worked closely with customers as well as end consumers in providing solutions to difficult situations. As Customer Service Manager, Debbie will lead the customer service team, and look for new ways to provide exceptional customer relations.

“I am very excited about joining Technicote as Customer Service Manager. We have a great customer service team here at Technicote. I’m looking forward to providing leadership that will help us achieve the world-class service our customers deserve, ” states Stillings.

Please join us in welcoming Debbie to our team.

NEW! 2010 Product Guide and Price List


Are you interested in learning more about Technicote and the products we offer? Request a copy of our 2010 Product Guide and Price List. This newly updated book is a full representation of our current label products that is structured to provide our customers with the essential details about our product constructions, such as item numbers, web widths, stock products and trim free products by Technicote distribution facility. Contact Technicote at 800-358-4448 to request your personal copy.

Technicote Launches HP Digital Dry Edge Semigloss


Technicote has developed a new DRY EDGE adhesive coating concept for our 60# Semigloss paper label products used with HP Indigo digital presses. This 1/8” DRY EDGE on each side of the label will significantly reduce the potential for adhesive build up on drum. This will be an added value option for our standard 60# Semigloss digital label products, at no additional cost.

Initial stocked inventories are available out of Technicote’s Cuyahoga Falls, OH facility in 13” & 12 ¾” roll widths by 5,000’ length. Place an order TODAY, so you can start taking advantage of this program with as little as a 1 roll minimum order. Technicote can also provide Digital DRY EDGE on custom web widths, adhesives, and liners. Let Technicote increase your printing productivity by decreasing your press down time.

Rising Raw Material Costs Impact Pressure Sensitive Label Market


Technicote continues to receive significant cost increases in 2010 on paper, film, foil, adhesives and silicones used to manufacture our roll label products. Many of our suppliers have increased prices multiple times with potential for more increases later in 2010. The major cause for these inflationary conditions is material capacity constraints, combined with growing demand in an improving North American economy.

Save $$$ by shopping Technicote Surplus Products


Help us clean out our warehouse, and be rewarded with attractive pricing below market value! Technicote’s list of surplus inventory is a great place to find incredible deals on first-run, high quality label products. All Surplus items are covered under Technicote’s standard warranty for quality and workmanship. Our list of Surplus inventory is always changing, so please check our website often for available products. We currently have Surplus slit rolls located in our Corona, CA, Miamisburg, OH, Terre Haute, IN, Burlington, NJ, Cuyahoga Falls, OH and Atlanta, GA warehouses. All Surplus items are first-come, first serve. Check it out before it’s too late! List »